Firstly you need to Login to the Manager portal, After your phone system was first installed you should have received log in details for this as well as a link to the portal. If you are unsure of what your login details are you can contact us and we can give these to you.
Link to Cloud portal - https://customer.ipecs-cloud.co.uk/
Make sure you are logging in as a Manager as opposed to a user.
1 - Once you have logged in, go to 'Call Manager' on the left hand side.
2 - This will display lots more options, you want to select 'DDI summary'.
3 - Click the number in which you want to divert, then select 'Modify'.
*We recommend making a note of the digit that the number is currently being diverted to before making any changes to avoid future complications*
4 - If your system is set to 'Timed'. Read step 5, if it is on 'Always' Skip to step 6.
5- in 'Day' enter '9' followed by the number you wish to divert to. e.g. '9075849468923'
6 - If it is 'Always', under converted number. Enter '9' followed by the number you wish to divert to. e.g. '9075849468923'
7 - Click save and this will be done for you.