Firstly you need to Login to the Manager portal, After your phone system was first installed you should have received log in details for this as well as a link to the portal. If you are unsure of what your login details are you can contact us and we can give these to you.
Link to Cloud portal - https://customer.ipecs-cloud.co.uk/
Make sure you are logging in as a Manager as opposed to a user.
1 - Once you are logged on, navigate to 'User'.
2 - Then select 'User setup'.
3 - Once you are in User setup, search for the desired extension number in which you would like to make the name change.
4 - When you have found the extension, simply click on it (Not the check box, anywhere along that line).
5 - Press Modify
6 - Under Name simply enter the new name and click save. This will now be presenting the new name.