When you click on the Phone icon, the following screen will appear:

 

1. Hide Caller ID – Here you can select if you want to hide your Caller ID for all calls or just the next call
2. Registration Status – This shows you the status of the app
3. Audio Preferences – Gives you the option to select which audio device you would like to use (e.g. headphones, computer speaker etc)
4. Access Codes – A list of access codes or shortcuts for carrying out certain functions (call forward, voicemail etc)
5. DND – Turn on do not disturb
6. Select Device – Select between your desk phone, mobile APP or desktop client

To start making a call, simply enter the number and select the call button

When the call is live the following screen will be displayed:

 

1. Invite people – Here you can invite more people in to the call, similar to a conference
2. Group chat – While on a call you can start a group chat with other colleagues
3. Volume – You can adjust the volume of the headset
4. Answer – Select to answer an inbound call
5. Hang up – Hang up the call
6. Transfer – Transfer the call to another extension.
7. Hold – Put the caller on hold
8. Voicemail – When you receive an incoming call you can direct people to your voicemail
9. Park – Park an inbound call
10. Dialpad – Show the dial pad
11. Call record – By default all calls are recorded. Here you can stop or pause the current recording
12. Device switch – Switch in between devices

 

This is everything you need to know about making a call with the ViCTUS Desktop app.